Infor training, certification and credentialing FAQs

Infor Campus is Infor ’s cloud-based learning platform that includes a wealth of learning assets in a variety of formats to fit individual learning styles and preferences of our Customers, Partners and Employees.Within Infor Campus you will find e-learning and self-directed courses, as well as instructor-led classes (virtual and face-to-face), webinars, course workbooks, exam guides and other materials. This allows you to learn when and how you want to, thanks to having immediate access to a large library of materials from short webinars to full length courses.

Some of the Infor Campus resources include:

• Product specific training
• Targeted learning paths
• Infor Certification details
• Public training schedule

Accessing Infor Campus will allow you to stay up to date with upcoming events, Infor TechEd events ’details, and the Infor Certification Program.

There are a number of ways for Customers and Partners to request access to Infor Campus. To learn more about the options please refer to this guide

For detailed instructions on logging into Infor Campus, please refer to following guides:

• Logging into Infor Campus –Customers ’Guide
• Logging into Infor Campus –Partners ’Guide
• Logging into Infor Campus –Employees ’Guide

You can change your password on your profile page. For detailed instructions click here to view the guide.

Login to Infor Campus to find all important information on the home page. Content has been categorized into 5 main sections for easy navigation.

Starting from here, you can browse our offering using the search feature, or dive into the courses by category. You can also access your learning plan, order history from ME panel.

For more detailed instructions, please read Getting started in Infor Campus guide.

You can find your profile, order history and assigned courses on the ME tab, for step-by-step instructions please refer to the following guide: Navigating Infor Campus .

Your completed, assigned or in-progress courses can be found on the ME tab in Infor Campus, please refer to the  Navigating Infor Campus guide.

There is a variety of ways to search for courses, for more details on this, please refer to the following guides:

• Getting started in Infor Campus guide
• Finding a course guide
• Finding product learning courses and learning paths guide.

On the ME tab under select your profile and you can update your time zone under business contact. For step-by-step instructions refer to the following guide .

Saba Cloud is supported in the following browsers

• Apple Safari 6.0.x or later
• Microsoft Edge
• Mozilla Firefox (latest available version)
• Google Chrome (latest available version)

Please note:   IE 11 and Microsoft Edge (Edge Legacy) are no longer supported.

Ensure that pop-up blockers are disabled for this website and that the site is added to your firewalls in trusted sites. You may need to add WebEx to your browser if you do not have it already. Make sure your WebEx players and Java are updated to the latest version.

If class times appear to be incorrect, make sure you have the correct Time Zone listed selected under your Profile. Go to ME >Profile >Business Contact >Edit >Time Zone - adjust according to your location >Save.

Check to see that the WebEx Player for WRF format has been successfully installed on your machine by going to Features and Programs in your Control Panel. If you do not see it, go to https://www.webex.com/play-webex-recording.html and follow the instructions to install the application on your computer.

By logging into Infor Campus, searching for the appropriate class and clicking on the register button. For step-by-step instructions refer to the following guide .

Log into Infor Campus and navigate to the learner dashboard, from the home page, click the primary navigation icon located in the top left hand of the screen, then click on ME, your plan will open with a list of all your current enrollments.

It is likely that the email address in your user profile is incorrect or missing. To verify and edit your email address:

• Log on to Infor Campus.
• From the Home Page click the ME tab on the blue horizontal navigation bar near top of screen.
• Click Profile on the vertical navigation list.
• Scroll to Business Contact section. Verify that your email address is correct. If not, click Edit , update your email address, and click Save .

Additionally, please verify e-mail notifications do not go to your SPAM or Graymail folder . If this is the case, please complete the 2 steps:

• Add the email address education@MAIL.campus.infor.com to your contacts or address book.
• If the Infor Campus notification is in your SPAM folder, select the message, and click: “not Spam ”, “not Junk ”or a similarly labeled button. Your email client will remember this preference.

If this does not resolve your issue, please contact InforCampus@infor.com.

For detailed guidance on how to launch various formats of the courses, or access student materials, please refer to this section of the FAQ.

Of course. Please follow steps described in this guide to relaunch a class which was already marked as completed.

Cancellation Policy for Instructor-led training courses:

Cancellation Policy for Private classes:

To download your course completion certificate, follow the steps described in this guide .

Log in to Infor Campus and on the ME tab select the course that you wish to cancel your registration for and on the course page, select DROP button to cancel your registration.  For detailed step-by-step instructions please refer to the following guide .

In Infor Campus you can find the following learning delivery formats:

Instructor-led training

• In person in a traditional classroom, in your office, or at one of our Infor facilities.
• Virtual via your laptop using our virtual technology –you can login from anywhere anytime.

If you do not find the course or schedule you are looking for, please contact us at inforcampus@infor.com .

Self-directed learning

Our Self-Directed Learning is a flexible learning option where, instead of attending a live training class, you can learn at your own pace, on your schedule and from the comfort of your very own office desk or home. Self-directed Learning courses includes a workbook, live training environment, social collaboration, and access to an instructor.

eLearning

Infor Campus provides 24/7 online access to a full repository or topic-specific course content for self-study, complete with moderated forums and optional hands-on practice systems. Search Infor Campus for our eLearning courses, pick a course and complete it at your own pace without an instructor.

Training guides

A Training Guide is a PDF copy of a training workbook for a course. Learn how to access training guides from this section of the FAQ .

Delivery type for each course is identified at the course level.

Registration for instructor-led classes does not guarantee that the class will run as scheduled. Events may be cancelled if the minimum number of registrations is not reached prior to the confirmation date. Your registration will remain in ‘Pending Approval ’status until approximately 10 business days before the start date. If the class is confirmed to run, your status will be updated to ‘Registered ’, and you will receive a confirmation email with event details.

Please do not book any non-refundable travel until you have received the confirmation email from  Infor Campus. 

When the Instructor-Led training class is confirmed to be delivered, your registration status in Infor Campus will be updated to “Registered ”and you will receive a confirmation email with event details, including location.

If there are student materials available for your class, click LAUNCH at the bottom of the list of Activities to gain access (please see above).

The student materials PDF will be launched in a separate browser window. Check to make sure that pop-up blockers are disabled for this website.

To learn how to navigate in Infor Campus to join a virtual class, please read the Attending a Virtual Class Student Guide .

If there are student materials available for your class, click LAUNCH at the bottom of the list of Activities to gain access (please see above).

The student materials PDF will be launched in a separate browser window. Check to make sure that pop-up blockers are disabled for this website.

Please refer to the system requirements and troubleshooting section to make sure you are prepared to join the virtual class.

For questions related to Self-directed Learning, please visit our Self-directed Learning Help portal . There you will be able to find the most current support information, including:

• SDL Video tutorial
• Demonstrations help resources
• Training Desktop help resources
• Training Workbook help resources
• Ask Questions help resources

Of course! You can re-launch any course by going to the ME tab in Infor Campus. Once you select the completed course you will see the option to re-launch. For more information on this check out how to re-take an e-learning course here .

A curriculum or a learning path can be found in your product workspace. To access it follow steps described here .

Each organization can assign one person as their Learning Contact / User Manager (Administrator) in Campus. This person can view users, assign training, and run training activity reports.

Please let us know if someone would like to be assigned as the Learning Contact for your organization (contact inforcampus@infor.com ). This person can be updated at any time in the future, we just need to be notified.

Please watch the tutorials linked below to learn more about this topic:

• Submit new users
• Assign learning
• Review learner progress

No, we cannot.

Please watch the tutorial Analytics / Reports to learn about Infor Campus analytics and reporting features.

For US customers, we accept the following payment methods:

• Purchase order
• Subscription order or education credits
• Credit card

For non-US customers, we accept the following payment methods:

• Purchase order
• Subscription order or education credits
• Invoice

For detailed instructions on using each payment method, please read this guide .

Please send a copy of the purchase order (PO) to Infor Campus . We will complete the setup in Infor Campus. Once the setup is complete, the registration for the class may occur.

Please find detailed instructions here .

“Education Credits ”are prepaid training units. After purchasing the Education Credits, the Infor Campus team will complete the setup in Infor Campus. Once the setup is completed the registration to the class may occur.

Please find detailed instructions on using this payment method here .

This option is available only for US Customers.

Please find detailed instructions on using this payment method here .

This option is available only for non-US customers.

Please find detailed instructions on using this payment method here .

The balance of the Purchase Order (PO) must be entered into Infor Campus prior to registration. Please submit a copy of the PO to InforCampus@infor.com.

When using the credit card option for payment, please ensure you are using the selections from the drop-down menus for the billing address, then select UPDATE.

Please find here detailed instructions on using credit card as a payment method.

If the error still occurs, please contact us at InforCampus@infor.com  

No, Credit card payment is not available for non-US customers.

No, there is no invoice payment option for US (North America) customers.

For ILT (instructor led courses), we send the invoice once the class is completed/delivered.

For self-paced courses (including lab), aninvoice is sent within the month of purchase.

No, we cannot, because Infor Campus is a self-register platform and there are terms and conditions that you must accept upon the purchase.

Only a learning contact can assign courses and pay for other users.

You will receive an email confirmation that you have successfully registered for a course/class.

No, you may not. Once Education credits expire, they can no longer be used for payment.