Infor training, certification and credentialing FAQs

Infor U Campus is Infor ’s cloud-based learning platform that includes a wealth of learning assets in a variety of formats to fit individual learning styles and preferences of our Customers, Partners, and Employees. Within Infor U Campus you will find e-learning and self-directed courses, as well as instructor-led classes (virtual and face-to-face), webinars, course workbooks, exam guides and other materials. This allows you to learn when and how you want to, thanks to having immediate access to a large library of materials from short webinars to full length courses.

Some of the Infor U Campus resources include:

• Product specific training
• Targeted learning paths
• Infor Certification details
• Public training schedule

Accessing Infor U Campus will allow you to stay up to date with upcoming events, Infor TechEd events’ details, and the Infor Certification Program.

There are two ways for Customers and Partners to request access to Infor U Campus. To learn more about the options please refer to the Requesting Access to Infor U Campus guide.

Access for all Infor employees is enabled automatically, based on the person's start date.

For detailed instructions on logging into Infor U Campus, please refer to the Logging into Infor U Campus guide.

You can change your password on your profile page. For detailed instructions refer to the Changing your Password guide.

Login to Infor U Campus to find all important information on the home page. Content has been categorized into 7 main sections for easy navigation.

Starting from here, you can browse our offerings via the learning paths, course catalogue, or choose an industry.

For more detailed instructions, please read the Getting started guide.

Starting on the home page, you can navigate to view your profile, order history and assigned courses. For step-by-step instructions please refer to the Navigating Infor U Campus guide.

Your completed, assigned and in-progress courses can be found on the My Learning Progress tab on Infor U Campus home page. Please refer to the Navigating Infor U Campus guide.

There are a variety of ways to search for courses. For more details on this, please refer to the following guides:

• Getting started in Infor U Campus guide
• Finding a course guide
• Finding product learning courses and learning paths guide.

On Infor U Campus home page select View Profile from the drop-down menu and you can update your profile. Your time zone is automatically associated with the city, state, country in your profile. For step-by-step instructions refer to the following Editing Time Zone and Country guide.

Infor U Campus is supported in the following browsers:

• Apple Safari 6.0.x or later
• Microsoft Edge
• Mozilla Firefox (latest available version)
• Google Chrome (latest available version)

Please note:   IE 11 and Microsoft Edge (Edge Legacy) are no longer supported.

Ensure that pop-up blockers are disabled for this website and that the site is added to your firewalls in trusted sites. You may need to add WebEx to your browser if you do not have it already. Make sure your WebEx players and Java are updated to the latest version.

If class times appear to be incorrect, make sure you have the correct time zone set up in your profile. Refer to the following Editing Time Zone and Country guide.

Check to see that the WebEx Player for WRF format has been successfully installed on your machine by going to Features and Programs in your Control Panel. If you do not see it, go to https://www.webex.com/play-webex-recording.html and follow the instructions to install the application on your computer.

We’d appreciate your feedback! Follow the steps in the Accessing the Post-Training Survey in Infor U Campus to provide us any and all feedback regarding your completed instructor-led training.

After logging into Infor U Campus, search for a course in Course Catalog. Click on Course tile to access course page. If there’s price associated with the course, purchase it by following the purchase instructions. If the course is free for you, you can start your learning right away. You can access the course content by clicking on the course content tile. For step-by-step instructions, refer to the Enrolling to a Course guide .

After logging into Infor U Campus, search for an instructor-led course in Course Catalog. You can also check Public Training Schedule to see a schedule of all currently available instructor-led live classes. Access a course page (from the Course Catalog or from Public Training Schedule). If there’s price associated with the course, purchase it by following the purchase instructions. After successfully purchasing the course, please select your class (event) from the list available on the course page. This is how you will finalize your registration to a specific event and ensure booking your seat for this event. For step-by-step instructions please refer to the Registering for instructor-led training guide .

Log into Infor U Campus and from the home page navigate to My Learning Progress to access your learning dashboard. On the dashboard page, in My Courses section you will find courses that you’ve enrolled to or that have been assigned to you. In Events and Classes section you will see list of all instructor-led classes that you enrolled to.

It is likely that the email address in your user profile is incorrect or missing. To verify and edit your email address:

• Log on to Infor U Campus.
• From the Home Page click the click the 3 ellipses at the top right of the screen and select View Profile.
• Click About Me
• Click Edit Profile
• Click Account
• Verify that your email address is correct. If not, update your email address, and click Save Changes.

Additionally, please verify e-mail notifications do not go to your SPAM or Graymail folder . If this is the case, please complete the following steps:

• Add the email address Infor U Campus Notifications <noreply@tovutimail.com> to your contacts or address book.
• If the Infor U Campus notification is in your SPAM folder, select the message, and click: “not Spam ”, “not Junk ”or a similarly labeled button. Your email client will remember this preference.

If this does not resolve your issue, please contact InforU.Support@infor.com.

You can launch any course that you enrolled to by going to the My Learning Progress tab in Infor U Campus. In the Course Progress section locate the course you would like to launch and click the arrow to open course page and begin your learning.

For detailed guidance on how to navigate various formats of the courses, or access student materials, please refer to this section of the FAQ.

Once you enroll to an eLearning, you can always access its content, even after completing the course. To do so, please navigate to your course from Infor U Campus under Course Progress on your My Learning Progress tab. If you no longer see the course listed, click Show Completed Courses. Please follow steps described in Relaunching a Course guide to retake an eLearning course which was already marked as completed.

After completing a Self-directed learning course, you will still be able to access a course training guide and recorded sessions for 1 year after the registration date. Access to the training environment is valid for the earlier of the full duration of the course or up to 30 days after registration for the training environment. For more details, please refer to our Terms and Conditions.

After attending an ILT event, you will still be able to access training guide for the course.

Cancellation Policy for Instructor-led training courses:

Cancellation Policy for Private classes:

To download your course transcript, follow the steps described in the Course Transcripts guide .

If you wish to cancel or reschedule your enrollment, please contact inforU.support@infor.com. To view the class cancellation terms and conditions, please read our Terms & Conditions.

Once the class cancellation will be completed, you'll receive confirmation via email from InforU.Support@infor.com. The cancelled course/class will be no longer displayed in your list of courses/events.

In Infor U Campus you can find the following learning delivery formats:

Instructor-led training

• In person in a traditional classroom, in your office, or at one of our Infor facilities.
• Virtual via your laptop using our virtual technology –you can login from anywhere anytime.

If you do not find the course or schedule you are looking for, please contact us at InforU.Support@infor.com .

Self-directed learning

Our Self-directed Learning is a flexible learning option where instead of attending a live training class, you can learn at your own pace, on your schedule and from the comfort of your very own office desk or home. Self-directed Learning courses includes a workbook, end-user simulations, live training environment, social collaboration, and access to an instructor.

eLearning

Infor U Campus provides 24/7 online access to a full repository of topic-specific course content for self-study, complete with moderated forums and optional hands-on practice systems. Search Infor U Campus for our eLearning courses, pick a course and complete it at your own pace without an instructor.

Training guides

A Training Guide is a PDF copy of a training workbook for a course. Learn how to access training guides from this section of the FAQ .

Delivery type for each course is identified at the course level.

Registration for instructor-led classes does not guarantee that the class will run as scheduled. Events may be cancelled if the minimum number of registrations is not reached prior to the confirmation date.The class will be confirmed to run approximately 10 business days before an in-person event start date. When the class is confirmed to run, you will receive a confirmation email with complete class details and next steps.

Please do not book any non-refundable travel until you have received the confirmation email from  Infor U Campus. 

When the Instructor-Led training class is confirmed to be delivered you will receive a confirmation email with event details, including location.

If there are student materials available for your class, they will be listed along with the course event which is accessible via your My Learning Progress tab. Click on Student Materials to launch documentation associated with the course.

To learn how to navigate in Infor U Campus to join a virtual class, please read the Attending a Virtual Class Student Guide .

Please refer to the system requirements and troubleshooting section to make sure you are prepared to join the virtual class.

For questions related to Self-directed Learning, please visit our Self-directed Learning Help portal . There you will be able to find the most current support information, including:

• SDL Video tutorial
• Demonstrations help resources
• Training Desktop help resources
• Training Workbook help resources
• Ask Questions help resources

Of course! You can re-take an e-learning course by going to the My Learning Progress tab in Infor U Campus. In the Course Progress section locate the course you would like to relaunch and click the arrow. Click anywhere in the course field to relaunch the course. For more information on this check out the guide for Relaunching a Course .

A curriculum or a learning path can be found on the home page. Click the Learning Paths button on the left-hand navigation panel. For detailed instructions check out the Finding Product Training and Learning Paths guide .

Each organization can designate one person as their Team Lead (Admin) in Infor U Campus. This person can add and view users, assign training, and run training activity reports. You can review more details in the Team Lead Role guide.

Please let us know if someone would like to be assigned as the Team Lead for your organization. Contact InforU.Support@infor.com . This person can be updated at any time in the future, we just need to be notified.

Please refer to the Team Lead Role guide.

No, you cannot.

Please refer to the Team Lead Role guide.

For US customers, we accept the following payment methods:

• Purchase order
• Subscription order or education credits
• Credit card

For non-US customers, we accept the following payment methods:

• Purchase order
• Subscription order or education credits
• Invoice

For detailed instructions on using each payment method, please read Infor U Campus Accepted Payment Methods .

Please send a copy of the purchase order (PO) to InforU.Support@infor.com . We will complete the setup in Infor U Campus. Once the setup is complete, the registration for the class may occur.

Please find detailed instructions in the Infor U Campus Accepted Payment Methods guide .

“Education Credits ” are prepaid training units. After purchasing the Education Credits, the Infor U Campus team will complete the setup in Infor U Campus. Once the setup is completed the registration to the class may occur.

Please find detailed instructions on using this payment method in the Infor U Campus Accepted Payment Methods guide .

This option is available only for US Customers.

Please find detailed instructions on using this payment method Infor U Campus Accepted Payment Methods guide .

This option is available only for non-US customers.

Please find detailed instructions on using this payment method in the Infor U Campus Accepted Payment Methods guide .

The balance of the Purchase Order (PO) must be entered into Infor U Campus prior to registration. Please submit a copy of the PO to InforU.Support@infor.com.

When using the credit card option, please ensure you are entering the correct information. Please reference the Infor U Campus Accepted Payment Methods guide for detailed instructions on using credit card as a payment method.

If the error still occurs, please contact us at InforU.Support@infor.com  

No, Credit card payment is not available for non-US customers.

No, there is no invoice payment option for US (North America) customers.

For ILT (instructor led courses), we send the invoice once the class is completed/delivered.

For self-paced courses (including lab), an invoice is sent within the month of purchase.

No, we cannot, because Infor U Campus is a self-register platform and there are terms and conditions that you must accept upon the purchase.

Only a Team Lead (Admin) can assign/enroll a learner and pay for the course.

You will receive an email confirmation that you have successfully registered for a course/class.

No, you may not. Once Education credits expire, they can no longer be used for payment.