FAQ - Infor EDU
Education

Infor U FAQs

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This page will provide you with the answers to commonly asked questions around training, certification and credentialing. If you don’t find the answer to your question, please contact us at InforU.Support@infor.com

General FAQs

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Infor U

What is Infor U?

Infor Education has now evolved to Infor U reinforcing our commitment to provide an enhanced learner experience to drive increased productivity, and accelerated product adoption helping you maximize the value of Infor solutions.

Our learning simplified approach is re-imagined addressing the ever-changing needs of learners. It also focuses on enhancing productivity by providing a personalized learning experience to learners thereby facilitating rapid adoption of Infor solutions.

Infor U

What is Infor U Campus?

As a part of our evolution, we have launched a modern learning platform, Infor U Campus, to provide a cutting-edge digital learning experience that incorporates next-generation features and functionality. Some of the key benefits include:

  • Simplified navigation and searchability
  • Optimal and engaging user experience
  • Flexible, intuitive, and prescriptive learning
  • Tablet and mobile responsiveness for on-the-go learning

All learning content is available on the Infor U Campus, in a variety of formats that fit the individual learning styles and preferences of our Customers, Partners, and Employees.

Infor U

What are the various learning delivery formats offered within the Infor U Campus?

Infor U Campus offers a diverse set of learning modalities to cater to varying learner styles and preferences, enhancing accessibility. These options include eLearning, self-directed learning (SDL), and instructor-led training (ILT).

E-learning:

E-learning is a digital learning delivery method that offers recorded classes and content, allowing you to access and engage with educational materials online. It can be accessed from anywhere, at any time. It is a flexible and accessible learning approach without the need for direct instructor involvement.

Self-Directed Learning (SDL):

SDL is a form of e-learning that offers flexibility to you to learn at your own pace and schedule. These courses include various components such as a workbook, end-user simulations, a live training environment, social collaboration, and access to instructor support.

Instructor-Led Training (ILT):

ILT primarily comprises training sessions conducted in either a physical or virtual classroom facilitating real-time learner participation and offering guidance, explanations, and interactive learning experiences by the instructor.

  • In-person sessions involve a traditional classroom setup, either at your office or at one of our Infor facilities.
  • Virtual sessions are delivered using our virtual technology, allowing you to log in from anywhere anytime via your laptop.

Supporting resources are provided to facilitate your smooth learning experience, including recorded presentations, job aids, and training guides tailored to the specific type of training you are engaged in.

Infor U

What has changed for the customers, partners, and employees?

Our new learning platform, Infor U Campus transforms the learning experience by offering a modern and personalized approach. It provides enhanced personalization, superior content, and tailored learning recommendations based on specific roles, personas, and industries. You can explore additional information about the Infor U Campus features, navigation, and more by referring to the following resources:

Infor U

What learning services are available as a part of Infor U?

We provide a wide range of learning services tailored to meet your learning needs.

These services encompass project team training, end-user training, certification programs, and a user adoption platform (UAP) services, all accessible through various learning delivery formats.

  • Project team training - Empower your project teams with strategic preparedness to make informed decisions for your organization.
  • End-user training - Empower your end users to effectively carry out job-related tasks, and processes, and utilize the full range of features and functionality offered by Infor Solutions.
  • Certification program – Verify your learning and receive industry-level recognition by earning certifications.
  • User adoption platform - A comprehensive solution for your teams to rapidly create, organize, distribute, access, and maintain content for on-demand learning and real-time performance support.

Infor U

What purchase options are available with Infor U?

There are multiple purchase options available to buy Infor U Services

  • Campus Plus Membership – It is a 12-month membership that offers unlimited access to on-demand learning content.
  • Infor U Education Credits – This method provides a flexible way to set aside funds that allows you to decide how and when to attend the classes. You can prepay and later decide how/when to take training.
  • Online Purchase – It is a quick and convenient way where you can buy a’la carte training for specific learning needs at the Infor website.

Infor U

What is the impact of the newly launched learning platform on Campus Plus membership?

There is no change to the Campus Plus membership. The value of the membership will remain the same for existing and new customers. They can now access the membership benefits via the Infor U's learning platform.

Training FAQs

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Using Infor U Campus

How can I request access to Infor U Campus?

There are two ways for Customers and Partners to request access to Infor U Campus. To learn more about the options please refer to the Requesting Access to Infor U Campus guide.

Access for all Infor employees is enabled automatically, based on the person's start date.

Using Infor U Campus

How do I log on to Infor U Campus?

For detailed instructions on logging into Infor U Campus, please refer to the Logging into Infor U Campus guide.

Using Infor U Campus

How do I change my Infor U Campus password?

You can change your password on your profile page. For detailed instructions refer to the Changing your Password guide.

Using Infor U Campus

How do I get started on Infor U Campus?

Login to Infor U Campus to find all important information on the home page. Content has been categorized into 7 main sections for easy navigation.

Starting from here, you can browse our offerings via the learning paths, course catalogue, or choose an industry.

For more detailed instructions, please read the Getting started guide.

Using Infor U Campus

Where can I find my profile, order history, and my assigned training?

Starting on the home page, you can navigate to view your profile, order history and assigned courses. For step-by-step instructions please refer to the Navigating Infor U Campus guide.

Using Infor U Campus

Where can I find my completed, assigned or in-progress courses?

Your completed, assigned and in-progress courses can be found on the My Learning Progress tab on Infor U Campus home page. Please refer to the Navigating Infor U Campus guide.

Using Infor U Campus

How do I search for a course and its related offerings?

There are a variety of ways to search for courses. For more details on this, please refer to the following guides:

Using Infor U Campus

How can I update my profile with the correct time zone and country?

On Infor U Campus home page select View Profile from the drop-down menu and you can update your profile. Your time zone is automatically associated with the city, state, country in your profile. For step-by-step instructions refer to the following Editing Time Zone and Country guide.

Using Infor U Campus

Which browsers are supported within Infor U Campus?

Infor U Campus is supported in the following browsers:

  • Apple Safari 6.0.x or later
  • Microsoft Edge
  • Mozilla Firefox (latest available version)
  • Google Chrome (latest available version)

Please note:   IE 11 and Microsoft Edge (Edge Legacy) are no longer supported.

Using Infor U Campus

What other system requirements are needed to access Infor U Campus?

Ensure that pop-up blockers are disabled for this website and that the site is added to your firewalls in trusted sites. You may need to add WebEx to your browser if you do not have it already. Make sure your WebEx players and Java are updated to the latest version.

If class times appear to be incorrect, make sure you have the correct time zone set up in your profile. Refer to the following Editing Time Zone and Country guide.

Using Infor U Campus

I’m unable to launch course activities that are WebEx Recordings.

Check to see that the WebEx Player for WRF format has been successfully installed on your machine by going to Features and Programs in your Control Panel. If you do not see it, go to https://www.webex.com/play-webex-recording.html and follow the instructions to install the application on your computer.

Using Infor U Campus

How do I access an instructor-led training survey to provide feedback?

We’d appreciate your feedback! Follow the steps in the Accessing the Post-Training Survey in Infor U Campus to provide us any and all feedback regarding your completed instructor-led training.

Registrations

How can I enroll into a self-paced course (formats: Self-directed learning, eLearning, Exam Guide, Training Guide)?

After logging into Infor U Campus, search for a course in Course Catalog. Click on Course tile to access course page. If there’s price associated with the course, purchase it by following the purchase instructions. If the course is free for you, you can start your learning right away. You can access the course content by clicking on the course content tile. For step-by-step instructions, refer to the Enrolling to a Course guide .

Registrations

How can I enroll into an Instructor-Led Class?

After logging into Infor U Campus, search for an instructor-led course in Course Catalog. You can also check Public Training Schedule to see a schedule of all currently available instructor-led live classes. Access a course page (from the Course Catalog or from Public Training Schedule). If there’s price associated with the course, purchase it by following the purchase instructions. After successfully purchasing the course, please select your class (event) from the list available on the course page. This is how you will finalize your registration to a specific event and ensure booking your seat for this event. For step-by-step instructions please refer to the Registering for instructor-led training guide .

Registrations

How can I verify that I'm enrolled in a training course?

Log into Infor U Campus and from the home page navigate to My Learning Progress to access your learning dashboard. On the dashboard page, in My Courses section you will find courses that you’ve enrolled to or that have been assigned to you. In Events and Classes section you will see list of all instructor-led classes that you enrolled to.

Registrations

I’m not receiving email notifications regarding my registrations.

It is likely that the email address in your user profile is incorrect or missing. To verify and edit your email address:

  • Log on to Infor U Campus.
  • From the Home Page click the click the 3 ellipses at the top right of the screen and select View Profile.
  • Click About Me
  • Click Edit Profile
  • Click Account
  • Verify that your email address is correct. If not, update your email address, and click Save Changes.

Additionally, please verify e-mail notifications do not go to your SPAM or Graymail folder . If this is the case, please complete the following steps:

  • Add the email address Infor U Campus Notifications <noreply@tovutimail.com> to your contacts or address book.
  • If the Infor U Campus notification is in your SPAM folder, select the message, and click: “not Spam ”, “not Junk ”or a similarly labeled button. Your email client will remember this preference.

If this does not resolve your issue, please contact InforU.Support@infor.com.

Registrations

How do I launch my course?

You can launch any course that you enrolled to by going to the My Learning Progress tab in Infor U Campus. In the Course Progress section locate the course you would like to launch and click the arrow to open course page and begin your learning.

For detailed guidance on how to navigate various formats of the courses, or access student materials, please refer to this section of the FAQ.

Registrations

Can I retake my course if it is marked complete?

Once you enroll to an eLearning, you can always access its content, even after completing the course. To do so, please navigate to your course from Infor U Campus under Course Progress on your My Learning Progress tab. If you no longer see the course listed, click Show Completed Courses. Please follow steps described in Relaunching a Course guide to retake an eLearning course which was already marked as completed.

After completing a Self-directed learning course, you will still be able to access a course training guide and recorded sessions for 1 year after the registration date. Access to the training environment is valid for the earlier of the full duration of the course or up to 30 days after registration for the training environment. For more details, please refer to our Terms and Conditions.

After attending an ILT event, you will still be able to access training guide for the course.

Registrations

What is the cancelation policy?

Cancellation Policy for Instructor-led training courses:

Who cancels? Guidance Procedure
Infor U Campus

If Infor U Campus cancels an instructor-led classroom course 10 business days (4 business days for virtual) prior to the start date, the registration fee can be refunded or applied toward another Infor U Campus class in the future.

Infor U Campus team will assist in rescheduling you for another class.

You will receive a notification email from Infor U Campus (InforU.Support@infor.com ) or InforU.Delivery@infor.com .
Customer

If you cancel your registration at least 11 business days (5 business days for virtual) prior to the start date, the registration fee will be refunded.

If you cancel your registration 10 or fewer business days (4 business days for virtual) before the start date, you will be charged and be obligated to pay 100% of the registration fee.

Contact us:

Cancellation Policy for Private classes:

Who cancels? Guidance Procedure
Customer

Customer’s request to cancel or reschedule any private class must be received in writing and confirmed by Infor at least ten (10) business days prior to the scheduled date of the applicable learning course in order to cancel or reschedule at no additional cost. Any written cancellation received less than ten (10) business days prior to the start of the training course will be subject to a 100% cancellation fee.

Contact us:

Registrations

How can I download my course transcript?

To download your course transcript, follow the steps described in the Course Transcripts guide .

Registrations

How can I cancel my registration?

If you wish to cancel or reschedule your enrollment, please contact inforU.support@infor.com. To view the class cancellation terms and conditions, please read our Terms & Conditions.

Once the class cancellation will be completed, you'll receive confirmation via email from InforU.Support@infor.com. The cancelled course/class will be no longer displayed in your list of courses/events.

Instructor led training (ILT)

When should I book travel for an onsite class?

Registration for instructor-led classes does not guarantee that the class will run as scheduled. Events may be cancelled if the minimum number of registrations is not reached prior to the confirmation date.The class will be confirmed to run approximately 10 business days before an in-person event start date. When the class is confirmed to run, you will receive a confirmation email with complete class details and next steps.

Please do not book any non-refundable travel until you have received the confirmation email from  Infor U Campus. 

Instructor led training (ILT)

Where can I find location of the class?

When the Instructor-Led training class is confirmed to be delivered you will receive a confirmation email with event details, including location.

Instructor led training (ILT)

How can I access student materials?

If there are student materials available for your class, they will be listed along with the course event which is accessible via your My Learning Progress tab. Click on Student Materials to launch documentation associated with the course.

Virtual instructor led training (VILT)

How can I attend a virtual class?

To learn how to navigate in Infor U Campus to join a virtual class, please read the Attending a Virtual Class Student Guide .

Virtual instructor led training (VILT)

What should I check before attending a virtual class?

Please refer to the system requirements and troubleshooting section to make sure you are prepared to join the virtual class.

Self-directed learning

Questions on Self-directed learning

For questions related to Self-directed Learning, please visit our Self-directed Learning Help portal . There you will be able to find the most current support information, including:

  • SDL Video tutorial
  • Demonstrations help resources
  • Training Desktop help resources
  • Training Workbook help resources
  • Ask Questions help resources

eLearning

Can I re-take an e-learning course?

Of course! You can re-take an e-learning course by going to the My Learning Progress tab in Infor U Campus. In the Course Progress section locate the course you would like to relaunch and click the arrow. Click anywhere in the course field to relaunch the course. For more information on this check out the guide for Relaunching a Course .

Curriculum and Learning Paths

Where to find curriculum and learning paths in Infor U Campus?

A curriculum or a learning path can be found on the home page. Click the Learning Paths button on the left-hand navigation panel. For detailed instructions check out the Finding Product Training and Learning Paths guide .

Support for administrators

Who can be a Team Lead (Admin) and what kind of tasks can be performed in Infor U Campus?

Each organization can designate one person as their Team Lead (Admin) in Infor U Campus. This person can add and view users, assign training, and run training activity reports. You can review more details in the Team Lead Role guide.

Please let us know if someone would like to be assigned as the Team Lead for your organization. Contact InforU.Support@infor.com . This person can be updated at any time in the future, we just need to be notified.

Support for administrators

How can I manage users from my organization?

Please refer to the Team Lead Role guide.

Support for administrators

Can we control our users from enrolling into free courses on Infor U Campus?

No, you cannot.

Support for administrators

What kind of reports are available to me in Infor U Campus if I’m a Team Lead (Admin)?

Please refer to the Team Lead Role guide.

Payments

What are the accepted payment methods?

For US customers, we accept the following payment methods:

  • Purchase order
  • Subscription order or education credits
  • Credit card

For non-US customers, we accept the following payment methods:

  • Purchase order
  • Subscription order or education credits
  • Invoice

For detailed instructions on using each payment method, please read Infor U Campus Accepted Payment Methods .

Payments

How to use purchase order for payment on Infor U Campus?

Please send a copy of the purchase order (PO) to InforU.Support@infor.com . We will complete the setup in Infor U Campus. Once the setup is complete, the registration for the class may occur.

Please find detailed instructions in the Infor U Campus Accepted Payment Methods guide .

Payments

How to use education credits for payment on Infor U Campus?

“Education Credits ” are prepaid training units. After purchasing the Education Credits, the Infor U Campus team will complete the setup in Infor U Campus. Once the setup is completed the registration to the class may occur.

Please find detailed instructions on using this payment method in the Infor U Campus Accepted Payment Methods guide .

Payments

How to use credit card for payment on Infor U Campus?

This option is available only for US Customers.

Please find detailed instructions on using this payment method Infor U Campus Accepted Payment Methods guide .

Payments

How to use invoice option for payment on Infor U Campus?

This option is available only for non-US customers.

Please find detailed instructions on using this payment method in the Infor U Campus Accepted Payment Methods guide .

Payments

I am trying to pay with a purchase order, but receive this message: “Invalid Purchase Order Number, please try again”.

The balance of the Purchase Order (PO) must be entered into Infor U Campus prior to registration. Please submit a copy of the PO to InforU.Support@infor.com.

Payments

I tried several times to enter my credit card payment, but it won’t go through, and I know I have enough funds. Can you help me process the payment?

When using the credit card option, please ensure you are entering the correct information. Please reference the Infor U Campus Accepted Payment Methods guide for detailed instructions on using credit card as a payment method.

If the error still occurs, please contact us at InforU.Support@infor.com  

Payments

Can I make a credit card payment if I am a non-US Customer?

No, Credit card payment is not available for non-US customers.

Payments

Can I make an invoice payment in the US?

No, there is no invoice payment option for US (North America) customers.

Payments

When do you send the invoice?

For ILT (instructor led courses), we send the invoice once the class is completed/delivered.

For self-paced courses (including lab), an invoice is sent within the month of purchase.

Payments

Can you register me for a class?

No, we cannot, because Infor U Campus is a self-register platform and there are terms and conditions that you must accept upon the purchase.

Payments

Can I enroll/pay for my colleague?

Only a Team Lead (Admin) can assign/enroll a learner and pay for the course.

Payments

How will I know that my payment has gone through (all payment types)?

You will receive an email confirmation that you have successfully registered for a course/class.

Payments

Can I still pay/register for education credits that expired?

No, you may not. Once Education credits expire, they can no longer be used for payment.

Certification & Credentialing FAQs

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General Certification Questions

What is a beta exam?

As part of a new exam development process, data must be gathered to determine how well the exam is performing. We accomplish this by first releasing a beta version of the exam. The process of attempting a beta exam is slightly different from live production exams and is explained here .

General Certification Questions

How long are beta exams available?

Generally, Beta exams are available for 6 weeks. This time may be extended if additional beta participants are needed.

General Certification Questions

Do beta exams count for certification?

Yes, if you pass the beta exam, you will be certified and will receive your certification badge in Credly.

General Certification Questions

How much time is allotted for completing an exam?

Allotted time varies depending on the exam type, level, and the number of questions on the exam.

General time allowance:

  • Associate Exams
    • Beta –60 minutes
    • Production –50 minutes
  • Professional Exams
    • Beta –120 minutes
    • Production –90 minutes

General Certification Questions

Can I request more time to take an exam?

Yes. Additional time accommodations are allowed for disability or if English is not your first language. Send a request for an extended time exam to InforU.Certification@infor.com at least 5 days prior to your exam date/time.

General Certification Questions

What can I expect after completing my exam?

  • You will receive an email from Kryterion with your test results after completing a production exam.
  • For Beta exams, you will receive an email from Kryterion with your test results after the beta exam period ends, approximately 6-8 weeks after you complete your beta exam.
  • Within 24 hours after passing your exam, you will receive an email notification from Credly to accept your digital badge.

General Certification Questions

I passed a certification exam but did not receive a badge notification from Credly.

Check your Spam or Graymail email folders. To ensure you are receiving the badge notifications and other important communications from the Infor Certification team, we advise adding admin@youracclaim.com / admin@credly.com and InforU.Certification@infor.com to your address book, contacts, or safe sender list.

You can find further guidance here .

If you still cannot find the badge notification, send an email to InforU.Certification@infor.com.

General Certification Questions

What is the passing score for my exam?

Infor does not share passing score thresholds for our certification exams. Exam passing scores are determined through an industry-standard best practice of quantitative data analysis based on the exam’s ongoing performance. As such, scores for each exam are set independently, subject to review, and may vary from exam to exam.

General Certification Questions

How do I prepare for an Infor certification exam?

Review the information in the corresponding Exam Guide. The Exam Guide includes specific details, such as the topics covered, the number of questions on the exam, time allowed for the exam, and the relevant training or documentation.

General Certification Questions

Is training required for certification?

Training is not required to be certified although, it is strongly recommended. If you wish to register for instructor-led, virtual-instructor-led, e-learning, or self-directed courses please visit: www.infor.com/services/education .

Note: Some certifications in the future may require training.

General Certification Questions

How do I know what is covered on a certification exam?

Review the corresponding Exam Guide. Each Exam Guide provides:

  • Exam topic areas
  • Related training and documentation
  • Exam objectives by topic area and resource

Go to Infor Certification on Infor U Campus to find Exam Guides for the available product and industry certification exams.

General Certification Questions

What is the exam question format?

All certification exam questions are multiple choice questions with either a single response or multiple response answers or matching.

General Certification Questions

Is there limit on the number of exam attempts?

Yes, four (4) attempts. Beta exams may only be attempted one time.

General Certification Questions

Is there any way I could retake the exam prior to the required wait time I am seeing on the registration site (bypass the exam retake policy)?

No. This policy exists to protect our exam content and is applied globally to all audiences.

General Certification Questions

How do I find out what I missed on my exam?

Infor does not disclose exam answers, or the questions missed on an exam. Infor strives to maintain the highest standards to protect the integrity of the certifications you earn. Feedback is only provided at the topic level to help you prepare to retake the exam, not at the question level.

General Certification Questions

Can I retake a passed exam?

No, you may not attempt the same exam again after passing.

General Certification Questions

Are certification exams available in languages other than English?

Yes, some exams are available in Japanese. During the registration process, you can select the Japanese version of an exam where available.

Certification Exam Registration

Where can I register for an exam?

You can register for an exam on Infor ’s exam portal https://www.webassessor.com/infor .

Certification Exam Registration

Is a Certification Candidate Agreement mandatory for every exam in Webassessor?

You will be presented, and must agree to, the Certification Candidate Agreement for every exam in Webassessor. For your reference, a copy of the INFOR Certification Program is included here .

Certification Exam Registration

How do I test my system requirements for an online exam?

Test your system requirements by following the steps here at least 5 days prior to your exam to ensure you are ready to take the exam.
 

Certification Exam Registration

How do I register for a proctored exam?

Steps to schedule and register for a proctored exam are given here .

  • Infor partners: Click here to get your coupon code.
  • Infor employees: Get your coupon code on the Global Enablement Programs page in the Certification Coupon Codes section
  • Campus Plus members: Get your coupon code on the Infor U Campus landing page.
     

Certification Exam Registration

Who do I contact if I have issues registering for an exam?

Kryterion Support

Infor Certification Program

Certification Exam Registration

Can I request to reschedule/cancel exam registration?

  • Up until 2 days before scheduled time : Registered participants can cancel or reschedule themselves up until 2 days before the scheduled start date.
  • From 2 days before until the actual scheduled time: Infor can cancel the registration. The participant can then re-register.
  • After the scheduled time has passed: Unfortunately, there is nothing we can do from our end after the scheduled exam time has passed. You will need to reschedule a new date/time.

Certification Exam Registration

How do I reschedule or cancel an exam?

To reschedule to a different exam or cancel your exam enrollment, follow the instructions here .

Certification Exam Registration

Can I register for an exam now and take it in the future (ex: when a discount code is going to expire)?

Yes, after you have registered for an exam, it will be available to you until the scheduled date and time.

Certification Exam Registration

How do I reset my Webassessor password?

Here are the steps to reset your Webassessor password.

Certification Exam Delivery

How are certification exams delivered?

Infor Certification Exams are proctored and delivered through the Kryterion testing platform Webassessor either online or at local testing centers. Note: all areas may not have available testing centers.

Certification Exam Delivery

Where are onsite exam locations and requirements?

Click  here  to learn more about onsite exam locations and mandatory identification requirements.

Certification Exam Delivery

What are the identification requirements for onsite testing?

Click  here  to learn more about mandatory identification requirements. The identification requirements for onsite test centers are listed here .

For more information about testing centers visit this page .

Certification Exam Delivery

What is the cost to take a certification exam?

The cost of Infor Certification Program exams:

  • Beta exams: $100 USD (only one attempt allowed)
  • Associate exams: $250 USD per attempt
  • Professional exams: $275 USD per attempt
  • Expert exams: $275 USD per attempt
  • Infor Employees: No charge

If you have received either a voucher or coupon code for the exam, do not to lose or share it. Replacements will not be provided for one-time use codes once they have been used to register for an exam.

Certification Exam Delivery

What payment methods are available?

  • Credit cards or vouchers/coupons (which must also be purchased with a credit card) are the only forms of payment accepted.
  • To get coupon codes:
    • Infor partners: Click here to get your coupon code.
    • Infor employees: Get your coupon code on the Global Enablement Programs page in the Certification Coupon Codes section.
    • Campus Plus members: Get your coupon code on the Infor U Campus landing page.

Certification Exam Delivery

How soon does a scheduled exam open before the scheduled exam start time?

Exams open 15 minutes before the scheduled exam start time.

Certification Exam Delivery

Can I have the product application open during the exam (ex: to look at a menu tree)?

No, this is not permitted. The Webassessor Respondus software that you must install prior to taking an exam will prevent you from running any other applications while taking the exam.

Certification Exam Delivery

Can I use notes or product guides while taking an exam?

No, Certification exams are closed book. You may not use any materials during the exam. The exam proctor will warn you or may stop your exam if you appear to be looking at materials other than the exam.

Certification Exam Delivery

How do I view my exam history?

  • Log into your Webassessor Account.
  • Click Transcript to view your exam history and results.
  • Click the Result link for a specific exam to view the Topic level scoring.

General Credentialing Questions

Where can I find my badges?

You can find your badge on Infor ’s credentialing platform Credly .

General Credentialing Questions

How do I get started with Credly?

There are two steps to getting started with Credly:

  • Complete Infor certification and receive a badge.
  • Create an account and claim your badge.

General Credentialing Questions

How to create a Credly account?

Follow the instructions given here to create Credly account.

General Credentialing Questions

How do I know if I’ve been issued a badge from Infor?

You will receive an email from Credly admin@youracclaim.com / admin@credly.com . Follow the instructions here to claim your badge.

General Credentialing Questions

How can I be sure I receive my badge notification email from Credly?

To ensure you are receiving the badge notifications and other important communications from the Infor Certification team, we advise adding admin@youracclaim.com / admin@credly.com and InforU.Certification@infor.com to your address book, contacts, or safe sender list.

You can find further guidance here .

If you still cannot find the badge notification, send an email to InforU.Certification@infor.com.

General Credentialing Questions

Not receiving a password reset email from Credly?

There can be a couple of reasons why you are not receiving a password reset email from Credly.  

  • The password reset email from admin@youracclaim.com / admin@credly.com could be pushed to a spam/junk folder or blocked by a network firewall.
  • You may be attempting to generate a password reset email for an email address that is not registered as your primary or confirmed secondary email address. 

If you are using your primary email address and the password reset email is not found in a junk/spam folder, please use this link to submit a request to Credly support.  

Please note: If you no longer have access to the inbox for the email address your account is registered with, you will be asked to validate the email address.

General Credentialing Questions

Can I automatically accept badges?

You can determine if you would like to accept badges that you receive from specific organizations automatically. When accepting your first badge, you will have the option to enable the Auto-Accept feature so that any future badges issued to you by Infor will automatically be displayed on your profile without you needing to accept the badge each time.

You can manage your auto-accept option at any time by following these simple steps.

General Credentialing Questions

How do I manage and share my digital badge?

Credly was designed to allow you to manage and share your professional achievements easily and efficiently. Using Credly 's sharing options, learners can share their badges directly to LinkedIn, Twitter, and Facebook from their Credly account.

To share your badge, follow these steps.