Education

Infor U FAQs

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This page will provide you with the answers to commonly asked questions around training, certification and credentialing. If you don’t find the answer to your question, please contact us at InforU.Support@infor.com

General FAQs

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Infor Education has now evolved to Infor U reinforcing our commitment to provide an enhanced learner experience to drive increased productivity, and accelerated product adoption helping you maximize the value of Infor solutions.

Our learning simplified approach is re-imagined addressing the ever-changing needs of learners. It also focuses on enhancing productivity by providing a personalized learning experience to learners thereby facilitating rapid adoption of Infor solutions.

As a part of our evolution, we have launched a modern learning platform, Infor U Campus, to provide a cutting-edge digital learning experience that incorporates next-generation features and functionality. Some of the key benefits include:

Simplified navigation and searchability
Optimal and engaging user experience
Flexible, intuitive, and prescriptive learning
Tablet and mobile responsiveness for on-the-go learning

All learning content is available on the Infor U Campus, in a variety of formats that fit the individual learning styles and preferences of our Customers, Partners, and Employees.

Infor U Campus offers a diverse set of learning modalities to cater to varying learner styles and preferences, enhancing accessibility. These options include eLearning, self-directed learning (SDL), and instructor-led training (ILT).

E-learning:

E-learning is a digital learning delivery method that offers recorded classes and content, allowing you to access and engage with educational materials online. It can be accessed from anywhere, at any time. It is a flexible and accessible learning approach without the need for direct instructor involvement.

Self-Directed Learning (SDL):

SDL is a form of e-learning that offers flexibility to you to learn at your own pace and schedule. These courses include various components such as a workbook, end-user simulations, a live training environment, social collaboration, and access to instructor support.

Instructor-Led Training (ILT):

ILT primarily comprises training sessions conducted in either a physical or virtual classroom facilitating real-time learner participation and offering guidance, explanations, and interactive learning experiences by the instructor.

In-person sessions involve a traditional classroom setup, either at your office or at one of our Infor facilities.
Virtual sessions are delivered using our virtual technology, allowing you to log in from anywhere anytime via your laptop.

Supporting resources are provided to facilitate your smooth learning experience, including recorded presentations, job aids, and training guides tailored to the specific type of training you are engaged in.

Our new learning platform, Infor U Campus transforms the learning experience by offering a modern and personalized approach. It provides enhanced personalization, superior content, and tailored learning recommendations based on specific roles, personas, and industries. You can explore additional information about the Infor U Campus features, navigation, and more by referring to the following resources:

Infor U Training FAQs
Infor U Tutorials

We provide a wide range of learning services tailored to meet your learning needs.

These services encompass project team training, end-user training, certification programs, and a user adoption platform (UAP) services, all accessible through various learning delivery formats.

Project team training - Empower your project teams with strategic preparedness to make informed decisions for your organization.
End-user training - Empower your end users to effectively carry out job-related tasks, and processes, and utilize the full range of features and functionality offered by Infor Solutions.
Certification program – Verify your learning and receive industry-level recognition by earning certifications.
User adoption platform - A comprehensive solution for your teams to rapidly create, organize, distribute, access, and maintain content for on-demand learning and real-time performance support.

There are multiple purchase options available to buy Infor U Services

Campus Plus Membership – It is a 12-month membership that offers unlimited access to on-demand learning content.
Infor U Education Credits – This method provides a flexible way to set aside funds that allows you to decide how and when to attend the classes. You can prepay and later decide how/when to take training.
Online Purchase – It is a quick and convenient way where you can buy a’la carte training for specific learning needs at the Infor website.

There is no change to the Campus Plus membership. The value of the membership will remain the same for existing and new customers. They can now access the membership benefits via the Infor U's learning platform.

Training FAQs

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There are two ways for Customers and Partners to request access to Infor U Campus. To learn more about the options please refer to the Requesting Access to Infor U Campus guide.

Access for all Infor employees is enabled automatically, based on the person's start date.

For detailed instructions on logging into Infor U Campus, please refer to the Logging into Infor U Campus guide.

You can change your password on your profile page. For detailed instructions refer to the Changing your Password guide.

Login to Infor U Campus to find all important information on the home page. Content has been categorized into 7 main sections for easy navigation.

Starting from here, you can browse our offerings via the learning paths, course catalogue, or choose an industry.

For more detailed instructions, please read the Getting started guide.

Starting on the home page, you can navigate to view your profile, order history and assigned courses. For step-by-step instructions please refer to the Navigating Infor U Campus guide.

Your completed, assigned and in-progress courses can be found on the My Learning Progress tab on Infor U Campus home page. Please refer to the Navigating Infor U Campus guide.

There are a variety of ways to search for courses. For more details on this, please refer to the following guides:

Getting started in Infor U Campus guide
Finding a course guide
Finding product learning courses and learning paths guide.

On Infor U Campus home page select View Profile from the drop-down menu and you can update your profile. Your time zone is automatically associated with the city, state, country in your profile. For step-by-step instructions refer to the following Editing Time Zone and Country guide.

Infor U Campus is supported in the following browsers:

Apple Safari 6.0.x or later
Microsoft Edge
Mozilla Firefox (latest available version)
Google Chrome (latest available version)

Please note: IE 11 and Microsoft Edge (Edge Legacy) are no longer supported.

Ensure that pop-up blockers are disabled for this website and that the site is added to your firewalls in trusted sites. Make sure your Java is updated to the latest version. Some virtual classes are delivered in Zoom. View Zoom System Requirements for more information.

If class times appear to be incorrect, make sure you have the correct time zone set up in your profile. Refer to the following Editing Time Zone and Country guide.

Check to see that the WebEx Player for WRF format has been successfully installed on your machine by going to Features and Programs in your Control Panel. If you do not see it, go to https://www.webex.com/play-webex-recording.html and follow the instructions to install the application on your computer.

We’d appreciate your feedback! Follow the steps in the Accessing the Post-Training Survey in Infor U Campus to provide us any and all feedback regarding your completed instructor-led training.

After logging into Infor U Campus, search for a course in Course Catalog. Click on Course tile to access course page. If there’s price associated with the course, purchase it by following the purchase instructions. If the course is free for you, you can start your learning right away. You can access the course content by clicking on the course content tile. For step-by-step instructions, refer to the Enrolling to a Course guide .

After logging into Infor U Campus, search for an instructor-led course in Course Catalog. You can also check Public Training Schedule to see a schedule of all currently available instructor-led live classes. Access a course page (from the Course Catalog or from Public Training Schedule). If there’s price associated with the course, purchase it by following the purchase instructions. After successfully purchasing the course, please select your class (event) from the list available on the course page. This is how you will finalize your registration to a specific event and ensure booking your seat for this event. For step-by-step instructions please refer to the Registering for instructor-led training guide .

Log into Infor U Campus and from the home page navigate to My Learning Progress to access your learning dashboard. On the dashboard page, in My Courses section you will find courses that you’ve enrolled to or that have been assigned to you. In Events and Classes section you will see list of all instructor-led classes that you enrolled to.

It is likely that the email address in your user profile is incorrect or missing. To verify and edit your email address:

Log on to Infor U Campus.
From the Home Page click the click the 3 ellipses at the top right of the screen and select View Profile.
Click About Me
Click Edit Profile
Click Account
Verify that your email address is correct. If not, update your email address, and click Save Changes.

Additionally, please verify e-mail notifications do not go to your SPAM or Graymail folder . If this is the case, please complete the following steps:

Add the email address Infor U Campus Notifications <noreply@tovutimail.com> to your contacts or address book.
If the Infor U Campus notification is in your SPAM folder, select the message, and click: “not Spam ”, “not Junk ”or a similarly labeled button. Your email client will remember this preference.

If this does not resolve your issue, please contact InforU.Support@infor.com.

You can launch any course that you enrolled to by going to the My Learning Progress tab in Infor U Campus. In the Course Progress section locate the course you would like to launch and click the arrow to open course page and begin your learning.

For detailed guidance on how to navigate various formats of the courses, or access student materials, please refer to this section of the FAQ.

Once you enroll to an eLearning, you can always access its content, even after completing the course. To do so, please navigate to your course from Infor U Campus under Course Progress on your My Learning Progress tab. If you no longer see the course listed, click Show Completed Courses. Please follow steps described in Relaunching a Course guide to retake an eLearning course which was already marked as completed.

After completing a Self-directed learning course, you will still be able to access a course training guide and recorded sessions for 1 year after the registration date. Access to the training environment is valid for the earlier of the full duration of the course or up to 30 days after registration for the training environment. For more details, please refer to our Terms and Conditions.

After attending an ILT event, you will still be able to access training guide for the course.

Cancellation Policy for Instructor-led training courses:

Who cancels?	Guidance	Procedure
Infor U Campus	If Infor U Campus cancels an instructor-led classroom course 10 business days (4 business days for virtual) prior to the start date, the registration fee can be refunded or applied toward another Infor U Campus class in the future. Infor U Campus team will assist in rescheduling you for another class.	You will receive a notification email from Infor U Campus (InforU.Support@infor.com ) or InforU.Delivery@infor.com .
Customer	If you cancel your registration at least 11 business days (5 business days for virtual) prior to the start date, the registration fee will be refunded. If you cancel your registration 10 or fewer business days (4 business days for virtual) before the start date, you will be charged and be obligated to pay 100% of the registration fee.	Contact us: InforU.Support@infor.com Call: 866-246-2213 or (+1)678-319-8114

Who cancels?

Guidance

Procedure

Infor U Campus

If Infor U Campus cancels an instructor-led classroom course 10 business days (4 business days for virtual) prior to the start date, the registration fee can be refunded or applied toward another Infor U Campus class in the future.

Infor U Campus team will assist in rescheduling you for another class.

You will receive a notification email from Infor U Campus (InforU.Support@infor.com ) or InforU.Delivery@infor.com .

Customer

If you cancel your registration at least 11 business days (5 business days for virtual) prior to the start date, the registration fee will be refunded.

If you cancel your registration 10 or fewer business days (4 business days for virtual) before the start date, you will be charged and be obligated to pay 100% of the registration fee.

InforU.Support@infor.com
Call: 866-246-2213 or (+1)678-319-8114

Cancellation Policy for Private classes:

Who cancels?	Guidance	Procedure
Customer	Customer’s request to cancel or reschedule any private class must be received in writing and confirmed by Infor at least ten (10) business days prior to the scheduled date of the applicable learning course in order to cancel or reschedule at no additional cost. Any written cancellation received less than ten (10) business days prior to the start of the training course will be subject to a 100% cancellation fee.	Contact us: InforU.Support@infor.com Call: 866-246-2213 or (+1)678-319-8114

Who cancels?

Guidance

Procedure

Customer

Customer’s request to cancel or reschedule any private class must be received in writing and confirmed by Infor at least ten (10) business days prior to the scheduled date of the applicable learning course in order to cancel or reschedule at no additional cost. Any written cancellation received less than ten (10) business days prior to the start of the training course will be subject to a 100% cancellation fee.

InforU.Support@infor.com
Call: 866-246-2213 or (+1)678-319-8114

To download your course transcript, follow the steps described in the Course Transcripts guide .

If you wish to cancel or reschedule your enrollment, please contact inforU.support@infor.com. To view the class cancellation terms and conditions, please read our Terms & Conditions.

Once the class cancellation will be completed, you'll receive confirmation via email from InforU.Support@infor.com. The cancelled course/class will be no longer displayed in your list of courses/events.

Registration for instructor-led classes does not guarantee that the class will run as scheduled. Events may be cancelled if the minimum number of registrations is not reached prior to the confirmation date.The class will be confirmed to run approximately 10 business days before an in-person event start date. When the class is confirmed to run, you will receive a confirmation email with complete class details and next steps.

Please do not book any non-refundable travel until you have received the confirmation email from Infor U Campus.

When the Instructor-Led training class is confirmed to be delivered you will receive a confirmation email with event details, including location.

If there are student materials available for your class, they will be listed along with the course event which is accessible via your My Learning Progress tab. Click on Student Materials to launch documentation associated with the course.

To learn how to navigate in Infor U Campus to join a virtual class, please read the Attending a Virtual Class Student Guide .

Please refer to the system requirements and troubleshooting section to make sure you are prepared to join the virtual class.

For questions related to Self-directed Learning, please visit our Self-directed Learning Help portal . There you will be able to find the most current support information, including:

SDL Video tutorial
Demonstrations help resources
Training Desktop help resources
Training Workbook help resources
Ask Questions help resources

Of course! You can re-take an e-learning course by going to the My Learning Progress tab in Infor U Campus. In the Course Progress section locate the course you would like to relaunch and click the arrow. Click anywhere in the course field to relaunch the course. For more information on this check out the guide for Relaunching a Course .

A curriculum or a learning path can be found on the home page. Click the Learning Paths button on the left-hand navigation panel. For detailed instructions check out the Finding Product Training and Learning Paths guide .

Each organization can have multiple Team Leads. Team Lead capability includes assigning/recommending courses, monitoring team activity and generating specific reports. Here’s the full guide to all the capabilities of a Team Lead Role.

Please let us know if someone would like to be assigned as the Team Lead for your organization. Contact InforU.Support@infor.com . This person can be updated at any time in the future, we just need to be notified.

Please refer to the Team Lead Role guide.

No, you cannot.

Please refer to the Team Lead Role guide.

For US customers, we accept the following payment methods:

Purchase order
Subscription order or education credits
Credit card

For non-US customers, we accept the following payment methods:

Purchase order
Subscription order or education credits
Invoice

For detailed instructions on using each payment method, please read Infor U Campus Accepted Payment Methods .

Please send a copy of the purchase order (PO) to InforU.Support@infor.com . We will complete the setup in Infor U Campus. Once the setup is complete, the registration for the class may occur.

Please find detailed instructions in the Infor U Campus Accepted Payment Methods guide .

“Education Credits ” are prepaid training units. After purchasing the Education Credits, the Infor U Campus team will complete the setup in Infor U Campus. Once the setup is completed the registration to the class may occur.

Please find detailed instructions on using this payment method in the Infor U Campus Accepted Payment Methods guide .

This option is available only for US Customers.

Please find detailed instructions on using this payment method Infor U Campus Accepted Payment Methods guide .

This option is available only for non-US customers.

Please find detailed instructions on using this payment method in the Infor U Campus Accepted Payment Methods guide .

The balance of the Purchase Order (PO) must be entered into Infor U Campus prior to registration. Please submit a copy of the PO to InforU.Support@infor.com.

When using the credit card option, please ensure you are entering the correct information. Please reference the Infor U Campus Accepted Payment Methods guide for detailed instructions on using credit card as a payment method.

If the error still occurs, please contact us at InforU.Support@infor.com

No, Credit card payment is not available for non-US customers.

No, there is no invoice payment option for US (North America) customers.

For ILT (instructor led courses), we send the invoice once the class is completed/delivered.

For self-paced courses (including lab), an invoice is sent within the month of purchase.

No, we cannot, because Infor U Campus is a self-register platform and there are terms and conditions that you must accept upon the purchase.

Purchasing and enrolling to the courses can be done only individually. However, Team Leads (Admins) can assign courses to their team members. If you would like to request a specific course for your colleague, please reach out to your Team Lead (Admin) who can assist with the assignment process.

You will receive an email confirmation that you have successfully registered for a course/class.

No, you may not. Once Education credits expire, they can no longer be used for payment.

Certification & Credentialing FAQs

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As part of a new exam development process, data must be gathered to determine how well the exam is performing. We accomplish this by first releasing a beta version of the exam. The process of attempting a beta exam is slightly different from live production exams and is explained here .

Generally, Beta exams are available for 6 weeks. This time may be extended if additional beta participants are needed.

Yes, if you pass the beta exam, you will be certified and will receive your certification badge in Credly.

Allotted time varies depending on the exam type, level, and the number of questions on the exam.

General time allowance:

Associate Exams
- Beta –60 minutes
- Production –50 minutes
Professional Exams
- Beta –120 minutes
- Production –90 minutes

Yes. Additional time accommodations are allowed for disability or if English is not your first language. Send a request for an extended time exam to InforU.Certification@infor.com at least 5 days prior to your exam date/time.

You will receive an email from Kryterion with your test results after completing a production exam.
For Beta exams, you will receive an email from Kryterion with your test results after the beta exam period ends, approximately 6-8 weeks after you complete your beta exam.
Within 24 hours after passing your exam, you will receive an email notification from Credly to accept your digital badge.

Check your Spam or Graymail email folders. To ensure you are receiving the badge notifications and other important communications from the Infor Certification team, we advise adding admin@youracclaim.com / admin@credly.com and InforU.Certification@infor.com to your address book, contacts, or safe sender list.

You can find further guidance here .

If you still cannot find the badge notification, send an email to InforU.Certification@infor.com.

Infor does not share passing score thresholds for our certification exams. Exam passing scores are determined through an industry-standard best practice of quantitative data analysis based on the exam’s ongoing performance. As such, scores for each exam are set independently, subject to review, and may vary from exam to exam.

Review the information in the corresponding Exam Guide. The Exam Guide includes specific details, such as the topics covered, the number of questions on the exam, time allowed for the exam, and the relevant training or documentation.

Training is not required to be certified although, it is strongly recommended. If you wish to register for instructor-led, virtual-instructor-led, e-learning, or self-directed courses please visit: www.infor.com/services/education .

Note: Some certifications in the future may require training.

Review the corresponding Exam Guide. Each Exam Guide provides:

Exam topic areas
Related training and documentation
Exam objectives by topic area and resource

Go to Infor Certification on Infor U Campus to find Exam Guides for the available product and industry certification exams.

All certification exam questions are multiple choice questions with either a single response or multiple response answers or matching.

Yes, four (4) attempts. Beta exams may only be attempted one time.

No. This policy exists to protect our exam content and is applied globally to all audiences.

Infor does not disclose exam answers, or the questions missed on an exam. Infor strives to maintain the highest standards to protect the integrity of the certifications you earn. Feedback is only provided at the topic level to help you prepare to retake the exam, not at the question level.

No, you may not attempt the same exam again after passing.

Yes, some exams are available in Japanese. During the registration process, you can select the Japanese version of an exam where available.

You can register for an exam on Infor ’s exam portal https://www.webassessor.com/infor .

You will be presented, and must agree to, the Certification Candidate Agreement for every exam in Webassessor. For your reference, a copy of the INFOR Certification Program is included here .

Test your system requirements by following the steps here at least 5 days prior to your exam to ensure you are ready to take the exam.

Steps to schedule and register for a proctored exam are given here .

Infor partners: Click here to get your coupon code.
Infor employees: Get your coupon code on the Global Enablement Programs page in the Certification Coupon Codes section
Campus Plus members: Get your coupon code on the Infor U Campus landing page.

Kryterion Support

The Kryterion Support Form

Infor Certification Program

Website: www.infor.com/services/certification
Email: InforU.Certification@infor.com

Up until 2 days before scheduled time : Registered participants can cancel or reschedule themselves up until 2 days before the scheduled start date.
From 2 days before until the actual scheduled time: Infor can cancel the registration. The participant can then re-register.

After the scheduled time has passed: Unfortunately, there is nothing we can do from our end after the scheduled exam time has passed. You will need to reschedule a new date/time.

To reschedule to a different exam or cancel your exam enrollment, follow the instructions here .

Yes, after you have registered for an exam, it will be available to you until the scheduled date and time.

Here are the steps to reset your Webassessor password.

Infor Certification Exams are proctored and delivered through the Kryterion testing platform Webassessor either online or at local testing centers. Note: all areas may not have available testing centers.

Click here to learn more about onsite exam locations and mandatory identification requirements.

Click here to learn more about mandatory identification requirements. The identification requirements for onsite test centers are listed here .

For more information about testing centers visit this page .

The cost of Infor Certification Program exams:

Beta exams: $100 USD (only one attempt allowed)
Associate exams: $250 USD per attempt
Professional exams: $275 USD per attempt
Expert exams: $275 USD per attempt
Infor Employees: No charge

If you have received either a voucher or coupon code for the exam, do not to lose or share it. Replacements will not be provided for one-time use codes once they have been used to register for an exam.

Credit cards or vouchers/coupons (which must also be purchased with a credit card) are the only forms of payment accepted.
To get coupon codes:
- Infor partners: Click here to get your coupon code.
- Infor employees: Get your coupon code on the Credentialing and Certification Programs page in the Certification Coupon Codes section.
- Campus Plus members: Get your coupon code on the Infor U Campus landing page.

Exams open 15 minutes before the scheduled exam start time.

No, this is not permitted. The Webassessor Respondus software that you must install prior to taking an exam will prevent you from running any other applications while taking the exam.

No, Certification exams are closed book. You may not use any materials during the exam. The exam proctor will warn you or may stop your exam if you appear to be looking at materials other than the exam.

Log into your Webassessor Account.
Click Transcript to view your exam history and results.
Click the Result link for a specific exam to view the Topic level scoring.

You can find your badge on Infor ’s credentialing platform Credly .

There are two steps to getting started with Credly:

Complete Infor certification and receive a badge.
Create an account and claim your badge.

Follow the instructions given here to create Credly account.

You will receive an email from Credly admin@youracclaim.com / admin@credly.com . Follow the instructions here to claim your badge.

To ensure you are receiving the badge notifications and other important communications from the Infor Certification team, we advise adding admin@youracclaim.com / admin@credly.com and InforU.Certification@infor.com to your address book, contacts, or safe sender list.

You can find further guidance here .

If you still cannot find the badge notification, send an email to InforU.Certification@infor.com.

There can be a couple of reasons why you are not receiving a password reset email from Credly.

The password reset email from admin@youracclaim.com / admin@credly.com could be pushed to a spam/junk folder or blocked by a network firewall.
You may be attempting to generate a password reset email for an email address that is not registered as your primary or confirmed secondary email address.

If you are using your primary email address and the password reset email is not found in a junk/spam folder, please use this link to submit a request to Credly support.

Please note: If you no longer have access to the inbox for the email address your account is registered with, you will be asked to validate the email address.

You can determine if you would like to accept badges that you receive from specific organizations automatically. When accepting your first badge, you will have the option to enable the Auto-Accept feature so that any future badges issued to you by Infor will automatically be displayed on your profile without you needing to accept the badge each time.

You can manage your auto-accept option at any time by following these simple steps.

Credly was designed to allow you to manage and share your professional achievements easily and efficiently. Using Credly 's sharing options, learners can share their badges directly to LinkedIn, Twitter, and Facebook from their Credly account.

To share your badge, follow these steps.

Refer to the Infor Certification Program Guide for the latest information about the upcoming policy.

Infor U FAQs

Have a question? We're here to help.

General FAQs

What is Infor U?

What is Infor U Campus?

What are the various learning delivery formats offered within the Infor U Campus?

What has changed for the customers, partners, and employees?

What learning services are available as a part of Infor U?

What purchase options are available with Infor U?

What is the impact of the newly launched learning platform on Campus Plus membership?

Training FAQs

How can I request access to Infor U Campus?

How do I log on to Infor U Campus?

How do I change my Infor U Campus password?

How do I get started on Infor U Campus?

Where can I find my profile, order history, and my assigned training?

Where can I find my completed, assigned or in-progress courses?

How do I search for a course and its related offerings?

How can I update my profile with the correct time zone and country?

Which browsers are supported within Infor U Campus?

What other system requirements are needed to access Infor U Campus?

I’m unable to launch course activities that are WebEx Recordings.

How do I access an instructor-led training survey to provide feedback?

How can I enroll into a self-paced course (formats: Self-directed learning, eLearning, Exam Guide, Training Guide)?

How can I enroll into an Instructor-Led Class?

How can I verify that I'm enrolled in a training course?

I’m not receiving email notifications regarding my registrations.

How do I launch my course?

Can I retake my course if it is marked complete?

What is the cancelation policy?

How can I download my course transcript?

How can I cancel my registration?

When should I book travel for an onsite class?

Where can I find location of the class?

How can I access student materials?

How can I attend a virtual class?

What should I check before attending a virtual class?

Questions on Self-directed learning

Can I re-take an e-learning course?

Where to find curriculum and learning paths in Infor U Campus?

Who can be a Team Lead (Admin) and what kind of tasks can be performed in Infor U Campus?

How can I manage users from my organization?

Can we control our users from enrolling into free courses on Infor U Campus?

What kind of reports are available to me in Infor U Campus if I’m a Team Lead (Admin)?

What are the accepted payment methods?

How to use purchase order for payment on Infor U Campus?

How to use education credits for payment on Infor U Campus?

How to use credit card for payment on Infor U Campus?

How to use invoice option for payment on Infor U Campus?

I am trying to pay with a purchase order, but receive this message: “Invalid Purchase Order Number, please try again”.

I tried several times to enter my credit card payment, but it won’t go through, and I know I have enough funds. Can you help me process the payment?

Can I make a credit card payment if I am a non-US Customer?

Can I make an invoice payment in the US?

When do you send the invoice?

Can you register me for a class?

Can I enroll/pay for my colleague?

How will I know that my payment has gone through (all payment types)?

Can I still pay/register for education credits that expired?

Certification & Credentialing FAQs

What is a beta exam?

How long are beta exams available?

Do beta exams count for certification?

How much time is allotted for completing an exam?

Can I request more time to take an exam?

What can I expect after completing my exam?

I passed a certification exam but did not receive a badge notification from Credly.

What is the passing score for my exam?

How do I prepare for an Infor certification exam?

Is training required for certification?

How do I know what is covered on a certification exam?

What is the exam question format?

Is there limit on the number of exam attempts?

Is there any way I could retake the exam prior to the required wait time I am seeing on the registration site (bypass the exam retake policy)?

How do I find out what I missed on my exam?

Can I retake a passed exam?

Are certification exams available in languages other than English?

Where can I register for an exam?

Is a Certification Candidate Agreement mandatory for every exam in Webassessor?

How do I test my system requirements for an online exam?

How do I register for a proctored exam?

Have a question?
We're here to help.