Infor Cloud Onboarding

Your Essential Cloud Resources

Resources Essential to Your Cloud Journey

Welcome to your one-stop resource for a successful journey with Infor. Here, you'll find essential tools and guidance to make the most of your experience, including access to live webinars and on demand eLearning courses. Whether you're just getting started or looking to deepen your knowledge, these resources are designed to support you at every step.

Infor Cloud Onboarding

Infor Cloud Onboarding is for both new and existing users looking to gain or refresh their essential knowledge about getting started with Infor Cloud. This course covers the Infor provisioning process, introduces Infor resources and tools, and provides the next steps for success. The presentation is approximately 30 minutes with an opportunity for questions and answers. The live sessions are delivered through Microsoft Teams.

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Title Language Date Time Time Zone
Infor Cloud Onboarding Thai January 6, 2025 2:00 PM Bangkok Time
Infor Cloud Onboarding Spanish January 7, 2025 10:00 AM Mexico City Time
Infor Cloud Onboarding English January 8, 2025 2:00 PM Central European Time
Infor Cloud Onboarding English January 9, 2025 10:00 AM US Central Time
Infor Cloud Onboarding English January 9, 2025 11:00 AM US Eastern Time
Infor Cloud Onboarding English January 9, 2025 11:00 AM Singapore Time
Infor Cloud Onboarding Thai January 13, 2025 2:00 PM Bangkok Time
Infor Cloud Onboarding Spanish January 14, 2025 10:00 AM Mexico City Time
Infor Cloud Onboarding English January 15, 2025 11:00 AM Central European Time
Infor Cloud Onboarding English January 16, 2025 1:00 PM US Central Time
Infor Cloud Onboarding English January 16, 2025 2:00 PM US Eastern Time
Infor Cloud Onboarding English January 16, 2025 11:00 AM Singapore Time
Infor Cloud Onboarding Thai January 20, 2025 2:00 PM Bangkok Time
Infor Cloud Onboarding Spanish January 21, 2025 10:00 AM Mexico City Time
Infor Cloud Onboarding English January 22, 2025 2:00 PM Central European Time
Infor Cloud Onboarding English January 23, 2025 10:00AM US Central Time
Infor Cloud Onboarding English January 23, 2025 11:00 AM US Eastern Time
Infor Cloud Onboarding English January 23, 2025 11:00 AM Singapore Time
Infor Cloud Onboarding English January 29, 2025 11:00 AM Central European Time

Customer Success Series

The Customer Success Series is a collection of eLearning courses and webinars created to ensure a successful Infor journey. The courses are divided into three stages of the customer journey: Getting Started, Mid-Implementation, and Post Live. First, in the Getting Started stage, the courses cover the Infor Cloud, Cloud Administration, Infor Concierge, and Infor Support. Second, in the Mid-Implementation stage, the courses explain the Multi-Tenant Cloud, Case Management, the CloudSuite Self-Service Portal, and Go-live Readiness. Finally, the Post Live stage covers Settling into the Cloud, Infor Communities, and the Product Enhancement Request System.

Click here to view the Customer Success Series Course Brochure.

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Course Name Language Recommended Timeline Course Duration
Customer Success: Getting Started with Infor Tools English Getting Started 0.5 Hours
Customer Success: Cloud Administration First Steps English Getting Started 0.5 Hours
Customer Success: Cloud Administration First Steps (Spanish) Spanish Getting Started 0.5 Hours
Customer Success: Getting to Know Infor Concierge English Getting Started 0.5 Hours
Customer Success: Managing Contacts English Getting Started 0.5 Hours
Customer Success: Introduction to Case Management English Getting Started 0.75 Hours
Customer Success: Learning about the Multi-tenant Cloud English Mid-Implementation 0.75 Hours
Customer Success: Managing Cases English Mid-Implementation 0.75 Hours
Customer Success: Navigating the Infor CloudSuite Self-Service Portal English Mid-Implementation 0.5 Hours
Customer Success: Evaluating Cloud Go-live Readiness English Mid-Implementation 0.5 Hours
Infor Communities: Getting Started English Post Go-live 0.5 Hours
Customer Success: Requesting Product Enhancements English Post Go-live 0.5 Hours
Customer Success: Settling into the Infor Cloud (eLearning) English Post Go-live 0.75 Hours

Settling into the Cloud Webinar

This live webinar helps familiarize you with standard recommended tasks and timelines post go-live for your Infor product. The instructor will review the day-to-day activities you can perform with the Infor Cloud. The presentation is approximately 45 minutes with an opportunity for questions and answers. The live sessions are delivered through Zoom in Infor U.

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Title Language Date Time Time Zone
Customer Success: Settling Into the Infor Cloud (Webinar) - Instructor-Led Training English January 21, 2025 11AM-11:45AM Singapore Time (GMT+8)
Customer Success: Settling Into the Infor Cloud (Webinar) - Instructor-Led Training English January 14, 2025 11AM-11:45AM Central Standard Time (GMT-6)
Customer Success: Settling Into the Infor Cloud (Webinar) - Instructor-Led Training English January 15, 2025 10AM-10:45AM Central European Time (GMT +1)
Customer Success: Settling Into the Infor Cloud (Webinar) - Instructor-Led Training English February 11, 2025 9AM-9:45AM Central Standard Time (GMT-6)
Customer Success: Settling Into the Infor Cloud (Webinar) - Instructor-Led Training English March 11, 2025 10AM-10:45AM Singapore Time (GMT+8)
Customer Success: Settling Into the Infor Cloud (Webinar) - Instructor-Led Training English March 11, 2025 8AM-8:45AM Central Standard Time (GMT-6)

Have a question?
We 're here to help.

Contact the Customer Experience Hub via customersuccess@infor.com.

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