Infor Cloud Onboarding

Your Essential Cloud Resources

Resources Essential to Your Cloud Journey

Welcome to your one-stop resource for a successful journey with Infor. Here, you'll find essential tools and guidance to make the most of your experience, including access to live webinars and on demand eLearning courses. Whether you're just getting started or looking to deepen your knowledge, these resources are designed to support you at every step.

Infor Cloud Onboarding

Infor Cloud Onboarding is for both new and existing users looking to gain or refresh their essential knowledge about getting started with Infor Cloud. This course covers the Infor provisioning process, introduces Infor resources and tools, and provides the next steps for success. The presentation is approximately 30 minutes with an opportunity for questions and answers. The live sessions are delivered through Microsoft Teams.

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Course Title Language Date Time Time Zone
Infor Cloud Onboarding Spanish April 15, 2025 10:00 AM Mexico City Time
Infor Cloud Onboarding English April 16, 2025 11:00 AM Central European Time
Infor Cloud Onboarding Thai April 21, 2025 02:00 PM Bangkok Time
Infor Cloud Onboarding Spanish April 22, 2025 10:00 AM Mexico City Time
Infor Cloud Onboarding English April 23, 2025 02:00 PM Central European Time
Infor Cloud Onboarding English April 24, 2025 11:00 AM Singapore Time
Infor Cloud Onboarding English April 24, 2025 01:00 PM Central Daylight Time
Infor Cloud Onboarding English April 24, 2025 02:00 PM Eastern Daylight Time
Infor Cloud Onboarding Thai April 28, 2025 02:00 PM Bangkok Time
Infor Cloud Onboarding Spanish April 29, 2025 10:00 AM Mexico City Time
Infor Cloud Onboarding English April 30, 2025 11:00 AM Central European Time
Infor Cloud Onboarding English April 30, 2025 11:00 AM Central Daylight Time
Infor Cloud Onboarding English April 30, 2025 12:00 PM Eastern Daylight Time

Customer Success Series

The Customer Success Series is a collection of eLearning courses and webinars created to ensure a successful Infor journey. The courses are divided into three stages of the customer journey: Getting Started, Mid-Implementation, and Post Live. First, in the Getting Started stage, the courses cover the Infor Cloud, Cloud Administration, Infor Concierge, and Infor Support. Second, in the Mid-Implementation stage, the courses explain the Multi-Tenant Cloud, Case Management, the CloudSuite Self-Service Portal, and Go-live Readiness. Finally, the Post Live stage covers Settling into the Cloud, Infor Communities, and the Product Enhancement Request System.

Click here to view the Customer Success Series Course Brochure.

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Course Title Language Recommended Timeline Course Duration Recommended Audience
Customer Success: Getting Started with Infor Tools English Getting Started 30 minutes Recommended for application owners and
IT managers.
Customer Success: Cloud Administration First Steps English Getting Started 30 minutes Recommended for application owners and
IT managers.
Customer Success: Cloud Administration First Steps (Spanish) Spanish Getting Started 30 minutes Recommended for application owners and IT managers.
Customer Success: Getting to Know Infor Concierge English Getting Started 30 minutes Recommended for all Concierge users
Customer Success: Managing Contacts English Getting Started 30 minutes Recommended for contact administrators.
Customer Success: Introduction to Case Management English Getting Started 45 minutes Recommended for users interacting with Infor Support.
Customer Success: Learning about the Multi-tenant Cloud English Mid-Implementation 45 minutes Recommended for users new to the multi-tenant cloud architecture.
Customer Success: Managing Cases English Mid-Implementation 45 minutes Recommended for users who manage cases for their organization.
Customer Success: Navigating the Infor CloudSuite Self-Service Portal English Mid-Implementation 30 minutes Recommended for contact administrators.
Customer Success: Evaluating Cloud Go-live Readiness English Mid-Implementation 30 minutes Recommended for application owners and IT managers.
Infor Communities: Getting Started English Post Go-live 30 minutes Recommended for users who are new to the Infor Communities platform.
Customer Success: Requesting Product Enhancements English Post Go-live 30 minutes Recommended for users that will utilize the Enhancement Request System.
Customer Success: Settling into the Infor Cloud English Post Go-live 30 minutes Recommended for organizations preparing to go live or have recently gone live.

Settling into the Cloud Webinar

This live webinar helps familiarize you with standard recommended tasks and timelines post go-live for your Infor product. The instructor will review the day-to-day activities you can perform with the Infor Cloud. The presentation is approximately 45 minutes with an opportunity for questions and answers. The live sessions are delivered through Zoom in Infor U.

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Course Title Language Date Time Time Zone
Customer Success: Settling Into the Infor Cloud English May 13 2025 11AM-11:45AM Singapore Standard Time (UTC+8)
Customer Success: Settling Into the Infor Cloud English May 13 2025 2PM-2:45PM Central Daylight Time (UTC-5)

Preparing for Multi-tenant (MT) Cloud Releases

Click here to view the session recording.
You can find the recording in the Attachments Section of KB3572814.

In this webinar, the Customer Experience Hub will guide you through the action items that need to be completed before and after the scheduled release. We will also demonstrate how to navigate and locate information and explore how Infor’s unified multi-product release reporting format enhances your ability to consume vital details seamlessly.

Our goal is to equip you with the knowledge and resources required to maximize the benefits of our updates and minimize any potential disruptions to your business operations.

Webinar Topics

  • Release Center
  • Pre-release action items
  • Post-release action items
  • Release Reports
  • Release Highlights
  • Release Training
  • Product Documentation
  • Industry Roadmaps
  • Multi-Tenant Release Deployment Calendar

Have a question?
We 're here to help.

Contact the Customer Experience Hub via customersuccess@infor.com.

Email Us
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