Your Essential Cloud Resources

Infor Cloud Onboarding

Infor Cloud Onboarding is for both new and existing users looking to gain or refresh their essential knowledge about getting started with Infor Cloud. This course covers the Infor provisioning process, introduces Infor resources and tools, and provides the next steps for success. The presentation is approximately 30 minutes with an opportunity for questions and answers. The live sessions are delivered through Microsoft Teams.

Customer Success Series

The Customer Success Series is a collection of eLearning courses and webinars created to ensure a successful Infor journey. The courses are divided into three stages of the customer journey: Getting Started, Mid-Implementation, and Post Live. First, in the Getting Started stage, the courses cover the Infor Cloud, Cloud Administration, Infor Concierge, and Infor Support. Second, in the Mid-Implementation stage, the courses explain the Multi-Tenant Cloud, Case Management, the CloudSuite Self-Service Portal, and Go-live Readiness. Finally, the Post Live stage covers Settling into the Cloud, Infor Communities, and the Product Enhancement Request System.

Click here to view the Customer Success Series Course Brochure.

Settling into the Cloud Webinar

This live webinar helps familiarize you with standard recommended tasks and timelines post go-live for your Infor product. The instructor will review the day-to-day activities you can perform with the Infor Cloud. The presentation is approximately 45 minutes with an opportunity for questions and answers. The live sessions are delivered through Zoom in Infor U.

Preparing for Multi-tenant (MT) Cloud Releases

In this webinar, the Customer Experience Hub will guide you through the action items that need to be completed before and after the scheduled release. We will also demonstrate how to navigate and locate information and explore how Infor’s unified multi-product release reporting format enhances your ability to consume vital details seamlessly.

Our goal is to equip you with the knowledge and resources required to maximize the benefits of our updates and minimize any potential disruptions to your business operations.

Webinar Topics

• Release Center
• Pre-release action items
• Post-release action items
• Release Reports
• Release Highlights
• Release Training
• Product Documentation
• Industry Roadmaps
• Multi-Tenant Release Deployment Calendar