Infor Customer Success Series - Training Schedule - Infor EDU

Infor Customer Success Series

The Customer Success Series is a collection of eLearning courses and webinars created to ensure a successful Infor journey. The courses are divided into three stages of the customer journey: Getting Started, Mid-implementation, and Post Live. First, in the Getting Started stage, the courses cover the Infor Cloud, Cloud Administration, Infor Concierge, and Infor Support. Second, in the Mid-Implementation stage, the courses explain the Multi-Tenant Cloud, Incident Management, the Self-Service Portal, and Go-live Readiness. Finally, the Post Live stage covers Infor Communities and the Product Enhancement Request System.

Click here to view the Customer Success Series Course Brochure.

Course descriptions and class schedules are viewable only after logging into Infor U Campus.
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Course Name Recommended Timeline Course Duration
Customer Success: Getting Started with Infor Tools Getting Started 0.5 Hours
Customer Success: Cloud Administration First Steps Getting Started 0.5 Hours
Customer Success: Getting to Know Infor Concierge Getting Started 0.5 Hours
Customer Success: Managing Contacts Getting Started 0.5 Hours
Customer Success: Introduction to Case Management Getting Started 0.75 Hours
Getting started with Infor Cloud (Webinar) Getting Started 0.5 Hours
Customer Success: Learning about the Multi-tenant Cloud Mid-Implementation 0.75 Hours
Customer Success: Managing Cases Mid-Implementation 0.75 Hours
Customer Success: Navigating the Infor CloudSuite Self-Service Portal Mid-Implementation 0.5 Hours
Customer Success: Evaluating Cloud Go-live Readiness Mid-Implementation 0.5 Hours
Infor Communities: Getting Started Post Go-live 0.5 Hours
Customer Success: Requesting Product Enhancements Post Go-live 0.5 Hours
Customer Success: Settling Into the Infor Cloud (Webinar) Post Go-live 0.75 Hours
Customer Success: Settling into the Infor Cloud (eLearning) Post Go-live 0.75 Hours

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