| Infor HCM: HRSD Integration with HCM |
Course reviews how HR Service Delivery integrates with other Infor Human Capital Management applications. |
01 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v11.0.29 RT Case Management Ability to Add an Additional Agent to an Existing Chat - Product Use |
Case Management Ability to Add an Additional Agent to an Existing Chat |
0 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v2022.03 RT Case Management Minor Enhancements - Product Use |
RT Case Management New Features and Functionality |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v2022.05 RT Case Management Enhancements - Product Use |
Update switch control label from Send for New Cases to Always Send New Report Active Cases Employee Info has been created to display employee specific information) |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: 2022.07 RT Case Management Enhancement - Product Use |
Add "Case Search" feature from Agent Queue Add From and To date picker fields to Manager Dash Charts Update logic for the the Attachment Confirmation messages |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v2022.10 RT Case Management Minor Enhancements - Product Use |
Ability to: Override the Show To Employee dropdown in the Transfer Alert Popup Set My Cases & Unassigned Cases Report as the default report in Agent Queue Hide Inactive Topics, Categories and Subcategories from ALL Active Case filters |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v2023.01 RT Case Management Minor Enhancements |
New Notification created to send a copy of the Chat Dialogue to employee Ability for Service Center users to resend Adhoc Emails from Email History Additional Survey option is now available to all self-service users |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v2023.02 RT Case Management Minor Enhancements |
Improve Security for Survey Links Sent in Close Case Notifications Add Configuration to Resolution Templates to Suppress Close Case Emails. Add Employee Name token to (Notify Agent) - Attachment Added and Note Added Notifications |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v11.0.27 RT Case Management - Product Use |
HR Service Delivery Case Management |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v11.0.30 RT Knowledgebase and Case Management - Product Use |
HR Service Delivery Knowledgebase and Case Management |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v11.0.0.32 RT Case Management - Product Use |
RT Case Management |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v2021.10 RT Case Management |
Ability for Admins to configure the reassigned notification to send for new cases |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: 2022.02 RT Case Management Show Category and Subcategory on Closed Case Form |
Case Management Show Category and Subcategory on Closed Case Form |
0.25 Hours |
Partners,Customers,Employees |
| HRSD: v11.0.0.20 RT Whats New - Drag and Drop Feature |
What's new in HRSD v11.0.0.20 |
0.25 Hours |
Partners,Customers,Employees |
| HRSD v11.0.0.24 RT What's New in HRSD |
New feature enahncements available in v11.0.0.24 |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v2023.10 RT Introducing New Enhancements in Case Management |
This course provides an overview of the following: 1. Added configuration to display the Assigned To Service Group on all Self-Service Cases 2. A Date Range Dropdown has been added to the “Survey Score by Agent” Analytic 3. Made updates to the Email Exception Log Report to allow Admins to fix Non Existing Sender and Message Exceeds Errors 4. Made Improvements to the existing Search and Replace Feature 5. Added the option to Filter the “Topics” Report by “Active” configurations from the Routing Manager |
0.25 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v2024.04 RT Introducing New Enhancements in Case Management |
This course provides an overview of the enhancements made in Case Management to improve functionalities for case submission, reporting and filtering. |
0.75 Hours |
Partners,Customers,Employees |
| HR Service Delivery: v2024.10 RT Introducing New Enhancements in Case Management |
This course provides an overview of enhancements made in Case Management to improve functionalities on Case Management Queues, Reporting and Process Builder. |
0.75 Hours |
Partners,Customers,Employees |
| HR Service Delivery: Introducing New Enhancements in Case Management |
This course provides an overview of the enhancements made in Case Management to improve functionalities on Cases, Reports, Exports, Dashboards and Populations. Feature Release 2025.04. |
0.75 Hours |
Partners,Customers,Employees |
| HR Service Delivery: Introducing New Enhancements for Case Management |
This course provides a high-level overview of enhancements delivered in the 2025.10 release. |
0.75 Hours |
Partners,Customers,Employees |
| HR Service Delivery: Fade-In Image and Configurable Landing Pages Features |
This course provides an overview of the new Fade-In Image and Configurable Landing Pages Features |
0.75 Hours |
Partners,Customers,Employees |
| HR Service Delivery: Introducing Document Report |
This course covers the Document Report enhancement added to the Infor HRSD Knowledgebase module. It examines the industry problem where clients were reliant on Infor to provide a complete list of documents and their details, and describes the solution of adding a Document Report to the client content management system. Participants will explore how the Document Report provides a centralized location to view, export, and print document information, with all fields being searchable and a Clear All Fields button available. The course identifies the key data fields displayed in the report, including Document ID/Code, Name, Area, Assigned To, Expiration Date, Review Date, Owner, Owner Email, Created Date, Date of Last Edit, Groups, and Meta Tags. It demonstrates how to access the Document Report from the Report drop down on the Document Manager screen, how to print report results with appropriate scale settings, and how to export the report as a CSV file sent via email. The course also highlights that this capability is automatically enabled and requires no additional configuration to activate. |
0.75 Hours |
Partners,Customers,Employees |
| HR Service Delivery: Introducing Talent Playbook Update |
This course covers the Talent Playbook Update enhancement delivered in the HR Service Delivery release. It examines the problem where assessment emails were automatically sent when a Team Member logged onto the portal, with no way to control when assessment email invites were sent. The course describes the solution that introduces a configuration allowing administrators to control the trigger for assessment emails by adding a toggle switch to turn automatic emails upon login on or off. Participants will identify the two Auto Assessment Email settings — On and Off — and explain the notification behavior for each. When set to On, an email notification is sent to the Team Member upon initial login, while managers can also send email notifications prior to the Team Member's initial login by clicking the Send Assessment link from the Coaching widget or landing page. When set to Off, no email notification is sent upon initial login or subsequent logins, and the Team Member can initiate the assessment by clicking the Take Assessment link on the All About You widget or landing page. |
0.75 Hours |
Partners,Customers,Employees |
| HR Service Delivery: Introducing Total Rewards Usage Statistics |
This course covers the Total Rewards Usage Statistics enhancement delivered as part of the HR Service Delivery release. It examines the new Usage Statistics module, which enables administrators to identify patterns and trends in Total Rewards statement reviews among departing employees versus those who remained. The course describes the new Usage Statistics page that allows administrators to view data in chart view and CSV/Excel format. It demonstrates how to navigate to the Analytics section via Total Rewards Analytics, apply available filters such as Employee Status (Active or Inactive), User ID, Period, and Date Range, and interpret bar chart visualizations showing page visit hits on specific months. Participants will also examine how to export data to CSV files for detailed analysis. The course highlights the benefits of this enhancement, including enhanced comprehension of the role Total Rewards statements play in employee decision-making, data-driven insights that inform strategic improvements, and contributions to reduced turnover rates and increased employee satisfaction. |
0.75 Hours |
Partners,Customers,Employees |
| HR Service Delivery: Introducing New Enhancements for Case Management |
This course covers 19 enhancements delivered in the 04.2026 release for Infor HR Service Delivery Case Management and the new Forms and Applications module. Participants will explore the addition of export buttons to the Resolution Templates, Email Templates, and Quick Case Admin screens, enabling real-time data extraction to CSV files. The course examines new reporting capabilities, including an "Is Reopened" filter and "Reopened" column on the Closed Cases Report, a "Reopened" column on the Active Cases Report, and new SOP information columns and filters on the Topics Report. It details enhancements to the Export Scheduler with a new "Daily" frequency option and custom Execution Time settings. The course describes the ability to update case source types from Ask HR to Ask HR for HR and Ask HR for Managers using the new "Move Case" functionality. Participants will examine the "Read By" event logging in Case History when employees view cases, and the Rich Text Editor added to Resolution Templates and Close Case Resolution fields. |
0.75 Hours |
Partners,Customers,Employees |
| HR Service Delivery: Introducing Total Rewards Enhancements |
This course provides a high-level overview of enhancements delivered in the 2026.10 release. |
0.75 Hours |
Partners,Employees |
| HR Service Delivery: Introducing New Enhancements in Knowledgebase |
This course provides a high-level overview of enhancements delivered in the 2026.10 release. |
0.75 Hours |
Partners,Employees |
| HR Service Delivery: Introducing New Enhancements in Case Management |
This course provides a high-level overview of enhancements delivered in the 2026.10 release. |
0.75 Hours |
Partners,Employees |